No tracking update
A new courier scan may take time after dispatch. Contact us if the status remains unchanged beyond the expected period.
Order information
Track the progress of your order.
Enter the order number and billing email used at checkout. The form displays the latest order information available in WooCommerce.
Track now
Order tracking form
Status guide
What each status means.
| Status | Meaning | Customer action |
|---|---|---|
| Pending payment | The order exists, but payment is not confirmed. | Complete payment or contact support if money was deducted. |
| On hold | The order is waiting for payment verification or review. | No action may be required unless FaHaBo contacts you. |
| Processing | Payment is confirmed and the order is being prepared. | Wait for dispatch or tracking information. |
| Completed | The store has marked fulfilment complete. | Use courier tracking where supplied. |
| Cancelled | The order will not be fulfilled. | Review the email notice or contact support. |
| Refunded | A full or partial refund has been recorded. | Allow the bank or payment provider time to post it. |
| Failed | The payment attempt did not complete. | Try another available method or contact the provider. |
Need help?
When to contact us.
Marked delivered, not received
Check with household members, reception or building security, then contact us promptly.
Wrong billing email
The form must match the billing email saved on the order. Contact support if you cannot access it.
Guest order
No account is required. The order number and matching billing email are enough.