Identity and contact
Name, email, phone number, billing address, delivery address and account details.
Privacy and personal data
How FaHaBo handles your information.
This policy covers information collected when you browse, create an account, place an order, contact support, upload evidence or change cookie choices.
01 / Collection
Information we may collect.
Orders and transactions
Products, quantities, values, payment status, delivery, return, refund, exchange and support records.
Payment information
Payment providers usually process card or account details. FaHaBo may receive transaction references, method and status.
Technical information
IP address, device, browser, security logs, cookie choices and website interactions needed to operate and protect the store.
Support uploads
Images, videos and messages voluntarily provided for delivery, quality, damage, incorrect-item or return review.
Provider information
Payment, delivery, hosting and security providers may return service information needed to fulfil the transaction.
02 / Purposes
Why the information is used.
| Purpose | Examples |
|---|---|
| Provide the store service | Create and manage orders, checkout, accounts, baskets and preferences. |
| Fulfil and deliver | Share necessary information with payment and delivery providers and send updates. |
| Customer support | Review enquiries, product evidence, returns, exchanges, refunds and complaints. |
| Security and fraud prevention | Protect accounts, verify transactions and investigate suspicious activity. |
| Legal and business records | Maintain accounting, tax, transaction and dispute records. |
| Optional analytics or marketing | Use only when connected and the required preference or permission is provided. |
04 / Choices
Your controls and requests.
Account information
Update available details through My Account or contact us for assistance.
Cookie settings
Use the footer link to review optional analytics and marketing categories.
Marketing
Use an unsubscribe option where provided or contact us to stop marketing messages.
Data requests
Subject to applicable law, you may request access, correction, erasure or grievance review. Identity verification may be required.
05 / Retention and security
How long information is kept and protected.
Retention
Records are kept only as reasonably needed for fulfilment, support, legal compliance, accounting, fraud prevention and disputes.
Support attachments
Images or videos may be retained while the related enquiry is reviewed, then removed when no longer reasonably required.
Security
Reasonable safeguards are used, but no online transmission or storage system can be guaranteed completely secure.
Service locations
Some providers may process information in other locations, subject to contractual and applicable legal safeguards.
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Protect your account: use a unique password and never send complete card details, OTPs or passwords through the contact form.