Damaged or incorrect item
- Photograph the outer parcel and shipping label.
- Show the full product and the specific issue.
- Keep the item unused and retain tags and packaging.
- Submit the request within three days of delivery.
Customer care
Tell us what you need.
Choose the correct enquiry type, include the order number and upload clear images or a short video where the issue concerns a product.
Send a message
Customer-support form
Before sending
Help us review the request faster.
Delivery issue
- Check the tracking page and delivery notifications.
- Confirm the address entered during checkout.
- Include any courier message or failed-delivery update.
- Never send OTPs, passwords or complete card details.
Return or exchange
- Select the relevant dropdown option.
- State the reason clearly.
- Do not send the product before approval.
- Remember that hair accessories have hygiene restrictions.
Payment issue
- Include the order number.
- State whether payment was deducted.
- Share only a safe transaction reference, never full card details.
- Attach a redacted screenshot where useful.
FAQ
Common support questions
Can I request a return through this form?
Yes. Select the return or refund option and submit the request within the applicable three-day window. Approval depends on product type and condition.
Can I return a hair accessory?
Hair accessories are not returnable or exchangeable for hygiene-related preference, fit, colour or change-of-mind reasons. Damaged, defective or incorrect items should still be reported within three days.
Why are phone and order number compulsory?
They help match the enquiry to the correct order and verify the request before order information is discussed.
Can I upload multiple files?
Yes. The FaHaBo contact form accepts multiple supported images or short video files within the limits displayed beside the upload field.