Copyright and Intellectual Property
All information displayed, transmitted, or carried on Fahabo.com is protected by copyright and other intellectual property laws. This site is designed, updated, and maintained independently by Fahabo.com. You should not modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute, perform, display, or commercially exploit any of the content at Fahabo.com.
Terms of Use – Disclaimer
Fahabo.com reserves the right, in its sole discretion, to suspend or cancel the service at any time if a computer virus, bug, or other technical problem corrupts the security, or proper administration of the service. Fahabo.com disclaims all warranties or conditions, whether expressed or implied, (including without limitation implied, warranties or conditions of information and context). We consider ourselves and intend to be subject to the jurisdiction only of the local courts. Fahabo.com reserves the right to refuse service to anyone at any time. Fahabo.com shall not be responsible for any damage caused by the use of its website.
Privacy Policy
At Fahabo.com, we respect your privacy as much as you do. We do not share your personal information with others. This information is only used by Fahabo.com and its partners to ensure the fulfillment of the service requested by you. This includes informing you of promotional offers. You can cancel your registration to mark yourself inactive; however, the information you provide shall remain archived in Fahabo.com servers.
Fahabo.com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st May 2023.
What we collect
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences, and interests
- other information relevant to customer surveys and/or offers
What do we do with the information we gather
We require this information to understand your needs and provide you with a better service, in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers, or other information which we think you may find interesting using the email address you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by WhatsApp, Email, Phone, Fax, or Mail. We may use the information to customize the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you, please write to us.
If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
- Delivery & Returns
Shipping, Order Tracking & Delivery
What is FaHaBo’s Shipping Policy?
We at FaHaBo strive to deliver products purchased from us in excellent condition and in the fastest time possible. The estimated delivery time is 3-7 days from the date of purchase depending upon the location of the delivery.
To ensure that your order is delivered on time, please make sure of the following while entering your Shipping Address and Phone Number details:
- Provide complete address details with House Number, Floor, Street Name, and Locality along with a Landmark.
- Enter the correct City, State, and Zip/Postal Code details. Orders may get misrouted if these details are incorrect.
- Kindly make sure that the Phone number (preferably mobile) is correct and reachable. We may need to call you for delivery-related queries.
- In case of Cash on Delivery orders, please make sure someone is available at the shipping address to pay cash by tendering exact change. If you receive a damaged parcel, please DO NOT accept it and inform us at 7045190700 (10am – 7pm: Monday to Saturday) or email us at [email protected].
Note: We make sure that all the parcels are perfectly boxed and wrapped with security tapes when they are dispatched from our order-processing unit. However, it goes through a lot of processes at the courier company’s end before reaching you. We urge you to not accept any damaged shipments, in which case it will be your responsibility if a product is missing.
If you return an order delivered to you, order shipping charges will not be refunded. However, if you self-ship your returns, we will reimburse self-shipment charges based on our Returns Policy. For accounts whose return behaviour violate our fair usage policy, a delivery charge of Rs.60 will be levied on all orders, irrespective of order value.
For all the purchases of scarves and stoles, we will deliver the order to your doorstep free of cost. The shipping charges will remain the same irrespective of the size of the order. Each order placed can be shipped only to a single shipping address. If you wish to ship products to different addresses, you shall place multiple orders.
*Order value is calculated after applying discounts/VAT/GST or any other applicable charges.
What is FaHaBo’s Fair Usage Policy?
We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy. These accounts typically return most of the items bought or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect shipping charge of Rs.60 for all orders and disable cash on delivery option for accounts which have high percentage of returns and shipments not accepted by value of orders placed.
How do I check the status of my order?
Please tap on the “My Orders” section under My Account on the Website to check your order status.
How are orders placed on FaHaBo delivered to me?
All orders placed on FaHaBo are dispatched through one of our courier partners such as Delhivery, Blue Dart, Ecom Express, Shadowfax, XpressBees, Speed Post, etc.
Does FaHaBo deliver products outside India?
No. At this point, FaHaBo delivers products only within India.
How can I get my order delivered faster?
Sorry, currently we do not have any service available to expedite the order delivery. In the future, if we are offering such a service and your area pin code is serviceable, you will receive a communication from our end.
Cancellation and Modifications
What is FaHaBo’s Cancellation Policy?
We make every effort to fulfill all the orders placed. However, please note that there may be certain orders that we are unable to process and must cancel. The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing, and stock information, or problems identified by our credit and fraud avoidance department.
If your order is cancelled after your credit/debit card has been charged, the said amount will be transferred to your FaHaBo account and may be reversed back to your Card Account on your request.
You can also cancel an order until it has not been packed in our Warehouse. Any amount paid will be credited into the same payment mode using which the payment was made in the given time for each mode. However, you will have the option to opt for store credits which you can use to buy something else at the same time or at a later time.
Can I modify the shipping address of my order after it has been placed?
Yes, you can modify the shipping address of your order before we have processed (packed) it, by calling or writing to us at 7045190700 or [email protected].
How do I cancel my Order?
To cancel your order, you can call us at 7045190700 or write to us at [email protected] with your Order Number.
I just requested to cancel my order. When will I receive my refund?
If you selected Cash on Delivery, there is no amount to be refunded because you haven’t paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive a refund into the source account within 7-10 days from the time of order cancellation.
Returns
What is FaHaBo’s Return Policy? How does it work?
Fahabo.com provides hassle-free returns on all products. We only ask that you don’t use the product and preserve its original condition, tags, and packaging.
There are two ways to return the product to us:
- Pick-up: In most locations, we offer a free pick-up service. You will see a pickup option when you submit a return request.
- Self-Ship: If we don’t offer a pick-up at your location, you shall have to ship the product at your end. In such cases, we will credit the shipping costs into your FaHaBo account in the form of store credits which you can use at any time, provided the product meets the return policy and you have shared scan copy of the courier receipt with us.
During Pick Up, our delivery agent may do a quality check on the return. Store Credits will be processed after the product has been received at our warehouse and has passed a quality check. If the picked-up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for the reason of receipt of a defective item, you will only be provided with a replacement of the item, free of cost. However, all exchanges are subject to stock availability and subject to your address being serviceable for an exchange.
In the case of orders where payment has been made through cash on delivery, only store credits will be provided. No refunds can be processed in such cases.
Kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
If you self-ship your returns, your shipping costs would be reimbursed as store credit, subject to your return having met our Returns and Exchange Policy, and the image of the product and courier receipt being shared by you and validated by us. The maximum amount for courier charges to be reimbursed is Rs.80/-. For all returns, the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.
In each case, to return your product, you need to call customer support or write to us within 2 Days of the delivery. If you’d like to return your products, you can contact our customer care at 7045190700 (10 am to 7 pm: Monday to Saturday) or email us at [email protected]. You can also contact us through the ‘Contact Us’ page (in the bottom menu). No returns will be accepted in case the products are used or in non-saleable condition. All tags and labels need to be intact.
Payment Terms
We accept payment through Credit/Debid Card, Net Banking, Mobile wallets, UPI, Cash-on-Delivery. We currently do not accept payment through Cheque or Demand Draft.
Tracking
To track your order, tap on “Track Order” under My Orders in My Account.
For any further queries, please feel free to e-mail us at [email protected] or call us at 7045190700 (10 am – 7 pm; Monday to Saturday)
We accept payment through Credit/Debit Card, Net Banking, Mobile wallets, UPI. We currently do not accept payment through Cash on Delivery, Cheque, or Demand Draft.
At FaHaBo.com, we respect your privacy as much as you do. We do not share your personal information with others. This information is only used by FaHaBo.com and its partners to ensure the fulfillment of the service requested by you. This includes informing you of promotional offers. You can cancel your registration to mark yourself inactive; however, the information you provide shall remain archived in FaHaBo.com servers.
FaHaBo.com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st May 2023.
What we collect
We may collect the following information:
- name
- contact information including email address
- demographic information such as postcode, preferences, and interests
- other information relevant to customer surveys and/or offers
What do we do with the information we gather
We require this information to understand your needs and provide you with a better service, in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers, or other information which we think you may find interesting using the email address you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by WhatsApp, email, phone, fax, or mail. We may use the information to customize the website according to your interests.
- Advertising Unit Id
We have integrated Google Firebase, Facebook Pixel, Google Adwords, and Google Analytics which takes advertising Id. apart from that we do not store and share any of your data.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.